Frequently Asked Questions
How do I take advantage of the discount if I am an existing member?
You do not need to cancel your existing membership. As an existing LifeLock member, your account will simply transition to a benefits membership on your benefit effective date. This will occur automatically in most circumstances. You will receive a refund from LifeLock for any remaining balance on your existing membership. The refund will be refunded directly to the credit card on file within 30 days of your benefit effective date.
I forgot my password for the enrollment site. Is this the same as the password for LifeLock.com?
How can I change my LifeLock service?
Is my adult dependent eligible for protection?
I started my enrollment, but the enrollment timed out. How do I finish applying?
How do I add or remove dependents?
Where can I go to update my personal information, such as name, address, email address and phone number?
What will I receive when my membership becomes active?
In most circumstances, existing LifeLock members will not receive welcome information, and will continue to use the same login information that they had used in the past.
I wish to terminate my LifeLock membership. Who do I contact?
In most instances, you will need to contact your group administrator as this change affects billing. You can also contact Excelsior Enrollment Support at [email protected] to request the termination.